FAQs

-        A deposit of 30% is required upon the commencement of the lay-by.

-        The lay-by must be paid in full within 8 weeks or the 30% deposit will be forfeited.

-        Cancellation of a lay-by will result in the forfeit of your deposit. 

Yes, absolutely. We know how hard it can sometimes be to come shopping with children! Just select in-store pick up when you are processing your sale through the check out. In the notes let us know when we can expect you and we will have your goods ready to be collected.

Of course we can! We love wrapping presents so you are in safe hands. We have a selection of signature papers and we will wrap it appropriately whether it be for birthday, baby shower or new baby.

.....and write in the card?

If you would like us to write in a card that you have purchased please write exactly what you would like us to write in the notes at the checkout.

We are most happy to gift wrap all of your goodies, just please give us clear instructions in the checkout notes or contact us directly via email or phone. Unfortunately we are unable to post to multiple locations within a single sale.

We would love to see you if you are passing through Hay! The bricks and mortar store is open Monday, Wednesday, Thursday & Friday 10am to 4.30pm and Saturday 9.00am to 12pm at 194 Lachlan Street. The virtual store never closes.

If your item arrives faulty or damaged, please contact us within 7 days of receipt for details of how to return your item for a replacement or refund. Please note that we are unable to refund on items which have small variations in colour and pattern. We are unable to accept returns on items after 7 days.

We prefer you to email us for several reasons: firstly, email is more efficient and frees up our staff’s time to pick and pack your order as quickly as possible. Secondly, email means that we have a full record of your query to refer to should we (or you) need to in future. Please use the contact form for all correspondence. But if you really, really would prefer to speak to one of us by all means call us on 0418684144.

Not all items from our store are online as we have such a huge range of product lines and some are simply not practical to post, but we are hoping to grow both our real and virtual stores and constantly add new things. If you have a product in mind just contact us by email and hopefully we can help you out. Similarly, if you have seen something featured on our Facebook page or Instagram feed and can't find it online, please contact us and we will either upload it to the store if possible, or add it manually to your order.